Privacy Policy for Carpet Cleaners Battersea

This Privacy Policy explains how Carpet Cleaners Battersea collects, uses, stores, and shares personal data when providing carpet cleaning and related services. It applies to all Carpet Cleaners Battersea customers in the Battersea area, including anyone who requests a quote, books a service, receives an onsite visit, or otherwise communicates with us in connection with our services. We are committed to handling personal data in a lawful, fair, and transparent manner in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

For the purposes of data protection law, Carpet Cleaners Battersea acts as the data controller for the personal information we collect and use in connection with our services. This means we determine how and why personal data is processed. We take our responsibilities seriously and aim to keep your information safe, accurate, and used only for legitimate business purposes.

2. Personal Data We Collect

We may collect and process the following categories of personal data:

Identity data such as your name and, where relevant, company name.
Contact data such as address, email address, and telephone number.
Service data such as details of your property, carpet type, stain or cleaning requirements, preferred dates, and service instructions.
Transaction data such as invoices, payment status, payment references, and service history.
Communication data such as messages, feedback, complaints, and notes from phone calls or enquiries.
Technical data if you interact with our digital systems, including basic device and usage information that may be generated by site tools or communication systems.

We generally collect personal data directly from you when you make an enquiry or place a booking. In some cases, we may receive information from a third party acting on your behalf, such as a landlord, tenant, letting agent, or property manager, where this is necessary for the provision of services.

3. How We Use Your Personal Data

We use personal data only where we have a valid lawful basis. The main purposes for which we process data include:

responding to enquiries and providing quotations;
managing bookings and delivering carpet cleaning services;
preparing for appointments and understanding service requirements;
issuing invoices, recording payments, and managing accounts;
communicating about appointments, changes, or service-related issues;
handling complaints, service queries, and quality assurance;
maintaining business records and ensuring operational efficiency;
meeting legal, accounting, and regulatory obligations;
protecting against fraud, misuse, or security incidents.

We do not use your personal data for purposes that are incompatible with the reasons for which it was collected, unless we have a lawful basis and you are informed where required.

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Performance of a Contract

We process your data when it is necessary to provide a quote, arrange a booking, complete a cleaning service, manage invoices, or fulfil our obligations to you under a service agreement.

Legitimate Interests

We may process data where it is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms. This can include improving service delivery, maintaining internal records, responding to customer queries, and protecting our business against fraud or misuse. When we rely on legitimate interests, we consider the balance between our needs and your privacy rights.

Legal Obligation

We may process and retain certain data to comply with legal requirements, such as tax, accounting, insurance, or record-keeping duties.

Consent

In limited situations, we may rely on your consent, for example where it is required for a specific optional communication. When we use consent, you may withdraw it at any time, although this will not affect processing carried out before withdrawal.

5. How We Share Personal Data

We may share personal data with trusted processors and service providers who support our operations. These parties process data on our behalf and only under our instructions. Typical processors may include:

booking and scheduling systems;
email and communication service providers;
accounting and invoicing software providers;
payment processing providers;
IT support, hosting, and data storage services;
professional advisers such as accountants or legal advisers, where necessary;
subcontractors or cleaning operatives, where required to complete the service.

We require processors to handle personal data securely, use it only for the purposes we specify, and implement appropriate technical and organisational safeguards. We do not sell personal data.

6. International Transfers

Where personal data is transferred outside the United Kingdom, we take appropriate steps to ensure it remains protected in line with applicable data protection laws. This may include relying on adequacy regulations, standard contractual clauses, or other approved safeguards. If a transfer is required, we will only use providers that can meet appropriate privacy and security standards.

7. Data Retention

We keep personal data only for as long as necessary for the purposes for which it was collected, including legal, accounting, and reporting obligations. Retention periods may vary depending on the type of record and the reason it is held. For example:

customer enquiry records may be kept for a limited period after the enquiry ends;
booking and service records may be retained for business administration and customer support;
invoice and payment records may be retained for the period required by tax and accounting law;
complaint or dispute records may be retained for as long as necessary to resolve the matter and defend legal claims.

When data is no longer needed, it is securely deleted, anonymised, or otherwise disposed of in a safe and appropriate manner.

8. Data Security

We use appropriate safeguards to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. These measures may include access controls, secure storage, limited staff access, and careful oversight of third-party processors. While no system can be guaranteed completely secure, we take reasonable and proportionate steps to reduce risk and protect your information.

9. Your Rights

Under data protection law, you have several rights in relation to your personal data. These rights may apply depending on the circumstances and the legal basis relied upon. They include the right to:

access your personal data and receive information about how it is used;
rectification of inaccurate or incomplete information;
erasure of your data in certain circumstances;
restriction of processing in certain situations;
object to processing based on legitimate interests;
data portability where processing is based on consent or contract and carried out by automated means;
withdraw consent where consent is the lawful basis;
make a complaint to the Information Commissioner’s Office if you believe your data rights have been infringed.

We may need to verify your identity before responding to a rights request. Some rights may not apply in all cases, especially where we must keep data for legal reasons or where another lawful basis overrides the request.

10. Children’s Data

Our services are intended for adults and business or household customers. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected such information, we will take appropriate steps to delete it unless there is a lawful reason to retain it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data processing practices. Any updated version will apply from the date it is made available. We encourage customers in Battersea to review this policy periodically so they remain informed about how their data is handled.

12. Summary of Our Commitment

Carpet Cleaners Battersea is committed to processing personal data responsibly, securely, and only when there is a lawful reason to do so. We aim to collect only the information necessary to provide our services, retain it for no longer than required, and share it only with processors who help us operate effectively and securely. We also respect your privacy rights and will respond to requests in accordance with applicable law. Our approach is based on transparency, accountability, and the protection of customer information at every stage of service delivery.